Bodybuilding Reviews

The process to close the account is not easy. They still rely on ancient email communication and manual processing. Guess that keep their userbase high (watch out investors).

GDPR: The process to delete my user data data connected to their third party partners is thiresome. After some email with support you need to fill out an online form from a third party company with no obvious connection to this site.

After becoming a customer, they send a LOT of email offers with no Unsubscribe button on the bottom.

Other than that, I have no experience from their services :)

I have been shopping at Bodybuilding.com for years as they always have the best prices on all the products I want. Well recently there was a little mess up in some vitamins I ordered. I reached out to Bodybuilding.com customer service and they could have not been more incredible. They sent me the replacement vitamins without hesitation and did not charge me for anything. My customer service representative Leah was so incredible. I had another question about a product and she looked into for me. I couldn't believe how much she cared! Highly recommend Bodybuilding.com to anyone out there looking for great vitamins and service!

Customer service quality is really poor. I waited 2 weeks to have any kind of response.
I do not recommend.

Great customer service and amazing resolutions to my concern and problem. Couldn’t have asked for anything more!

I used bodybuilding.com since 2016 in the UK and never had any issues. This time I was in India and ordered some supplements from bodybuilding.com. These guys canceled my order twice saying, they aren't able to verify my billing address. On chat support, the guy said the billing team needs to verify my billing address manually. I provided the billing address to the team. Later the person said I need to order something for $50 since I am using bodybuilding.com for the first time and then later I can purchase other supplements. I have had all the emails from bodybuilding.com since 2016 with confirmed and delivered orders. Not sure how their system shows that it's the first time I am ordering supplements.

Best customer service I’ve ever received. Hands down. I can’t express the level of gratitude I have. Somehow my order didn’t ship. I waited a couple of weeks before I contacted customer service. I didn’t think much of it but something went wrong with my order. They refunded my money and shipped out my order for free. The communication was amazing and the generosity was unexpected. That made my week!

Horrible experience....they kept my order money on hold for a week and still didn't send the order neither refund it..avoid at all cost ..its not the old site we all know ...new owner new rules going down

I reached out for a return and they were quick to respond just like their shipping! I didn’t ask for anything but they still gave me a full refund! Love using bodybuilding for all my supplements and will always use them!

Accidentally ordered the wrong size and noticed after I checked out. Millie sent me a replacement in the right size free of charge.

I received the wrong order so I contacted customer service. Agent Mighty Millie promptly took care of everything making my experience stress free. You can’t beat that!